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Optima Total Care: Supports Customers’ Needs

Program provides support throughout lifecycle of equipment

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By: Karen McIntyre

Editor, Nonwovens Industry

Packaging processes of the future will be more efficient, digitally interconnected and complex. Personal and individual customer service is the highest priority at Optima. Its comprehensive “OPTIMA Total Care” portfolio support customers’ needs and helps them to reach objectives faster and more efficiently.  Consultants and experts work with customers at all times during the complete life cycle of your equipment. Optima’s constant focus: customer needs, objectives and success.

This begins with the project phase from the planning to the installation including qualification support and instruction and training, to the ramp-up phase including ramp-up support and remote support and the production phase including spare part service, calibration service, formats, personal on-site support, maintenance service, process and efficiency optimization and retrofit and upgrades.­­

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